Frequently Asked Questions
HOW TO SHOP
Within the U.S. we accept all major credit cards, PayPal, Klarna, and Afterpay. Outside of the U.S. we provide localized payment methods depending on your country.
Items marked as PRE-ORDER are available for purchase and will be shipped within 4-6 weeks of the purchase date. In some cases items are made to order.
Yes! To ship internationally, we partner with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows Jennifer Behr to provide the best possible user experience to our international customers.
Please select the Country Dropdown in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you
are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees.
All available currencies are listed in the drop-down menu in the upper right hand corner.
Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices.
Some countries require duties and taxes to be paid upon delivery and they will be the customer’s responsibility.
Clients are responsible for return shipping charges. If there was a mistake on the part of Jennifer Behr, or in the case an item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges.
Your account will be credited, less shipping charges, within 5-10 business days of return receipt. You will be emailed a return confirmation at that time. All refunds will be issued in the same form as original payment.
Jennifer Behr is not responsible for any return packages not received if the shipping label provided is not used.
If you have already placed and received an order, please follow the return steps listed in our returns