Join our mailing list and receive 10% off your first purchase | SUBSCRIBE

Shipping & Returns

Shipping Policy

Shipping is complimentary on all domestic orders, and all orders ship in 3 - 5 business days. Expedited shipping and delivery is often available, please email shop@jenniferbehr.com or call 718-360-1875.

International Shipping

Orders shipping to Canada are charged a $25 shipping fee. Shipping to all other countries outside of the U.S. and Canada are charged a $30 shipping fee. 

All orders shipped outside of the United States are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Jennifer Behr LLC. The value of your shipment is non-negotiable and must directly reflect the cost of the jewelry. At checkout, you can choose to pay for duties and taxes at checkout or upon delivery. Select your shipping country in the bottom right corner to learn more about your country's policies and an estimate of these additional charges. If you have additional questions about customs charges please contact your local customs office.

Processing + Delivery Times

Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day.  

Returns

All returns must be unworn, unused and in original condition. Request for return or exchange must be made within 7 days of receiving the order. Please email shop@jenniferbehr.com with your order information and a brief reason for your exchange  and we will send you an approval number. We have the right to refuse returns that are not in original condition.

Returns must be postmarked within 7 days of the date your item was delivered and shipping must be paid for by the customer.

PLEASE NOTE THAT ALL ORDERS PLACED OVER THE PHONE OR VIA EMAIL CANNOT BE RETURNED AND ARE NON-REFUNDABLE.

Please ship to:

Jennifer Behr
ATTN: Web Return
37 Greenpoint Ave
Unit 12C
Brooklyn, NY 11222

Your account will be credited, less any shipping costs, within 5 business days of return receipt. You will be emailed a return confirmation at that time. All refunds will be issued in the same form as original payment.

Clients are responsible for return shipping charges. If there was a mistake on the part of Jennifer Behr, or in the case an item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges. Jennifer Behr is not responsible for any return packages not received.

Please note that we do not accept liability for shipping loss or damage of returned goods. We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.