Shipping within the United States is $10, and all orders ship in 3 - 5 business days. Ground shipping is complimentary on all domestic orders over $150. Expedited shipping and delivery is available at checkout at the following rates: 2 day shipping is $25, overnight shipping is $50. Orders placed after 12pm EST will be processed and shipped the following business day.
We are not responsible for packages that are lost, missing, or delivered to the incorrect address. Please ensure that your address is correct when placing your order and that you will be available to receive your order upon delivery. Shipping fees are non refundable and we are not responsible for carrier delays.
Orders shipping to Canada are charged a $25 shipping fee. Shipping to all other countries outside of the U.S. and Canada are charged a $30 shipping fee. Shipping is complimentary on all International orders over $350.
All orders shipped outside of the United States are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Jennifer Behr LLC. The value of your shipment is non-negotiable and must directly reflect the cost of the jewelry. At checkout, you can choose to pay for duties and taxes at checkout or upon delivery. Select your shipping country in the bottom right corner to learn more about your country's policies and an estimate of these additional charges. If you have additional questions about customs charges please contact your local customs office.
Processing + Delivery Times
Orders are processed, shipped and delivered Monday through Friday only. Orders are not processed, shipped or delivered on national holidays. All orders placed on Saturday, Sunday or on a national holiday, will be processed the following business day.
All returns must be unworn, unused and in their original condition. Requests for returns must be made within 21 days of receiving the order. Return requests for items purchased during the Black Friday Sale must be made within 7 days of delivery.
For domestic returns, please use our returns portal.
For Instagram and Facebook Marketplace orders, please log into the app you purchased from, and initiate your return from there.
We do not provide return shipping labels for international orders.
Returns must be postmarked within 21 days of the date your item was delivered.
Clients are responsible for return shipping charges ($10). If there was a mistake on the part of Jennifer Behr, or in the case an item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges.
Your account will be credited, less shipping charges, within 5-10 business days of return receipt. You will be emailed a return confirmation at that time. All refunds will be issued in the same form as original payment.
Jennifer Behr is not responsible for any return packages not received if the shipping label provided is not used.
Please note that we do not accept liability for shipping loss or damage of returned goods. We cannot refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.